Hospitality is all about the people and in this episode Matt Grimshaw, hospitality People & Culture expert, is on a mission to transform workplace experience. As the industry struggles to find, recruit and retain the people they need, Matt talks about the critical lessons learned; how operators can develop the practical skills to deal with people, create workspaces that drive genuine engagement and help teams - and businesses - stand out.
Matt Grimshaw is founder of new People Experience Platform Youda. Before he started Youda, Matt spent over a decade working as a consultant in the People and Culture space, helping companies like McDonalds, Nando’s, Hilton, Pizza Express, Five Guys and Costa experiment with new ways of working designed to make their people happier, improve customer experiences and business performance.
Recipes for Success is a video & podcast series from Zupa, where we delve into real life stories and experiences from across the hospitality industry. In our interviews we tap into the key topics relevant today and help provide perspective for people across the whole sector.
w: www.zupa.com
t: @zupa
e: hello@zupa.com
Hospitality is all about the people and in this episode Matt Grimshaw, hospitality People & Culture expert, is on a mission to transform workplace experience. As the industry struggles to find, recruit and retain the people they need, Matt talks about the critical lessons learned; how operators can develop the practical skills to deal with people, create workspaces that drive genuine engagement and help teams - and businesses - stand out.
Matt Grimshaw is founder of new People Experience Platform Youda. Before he started Youda, Matt spent over a decade working as a consultant in the People and Culture space, helping companies like McDonalds, Nando’s, Hilton, Pizza Express, Five Guys and Costa experiment with new ways of working designed to make their people happier, improve customer experiences and business performance.
Recipes for Success is a video & podcast series from Zupa, where we delve into real life stories and experiences from across the hospitality industry. In our interviews we tap into the key topics relevant today and help provide perspective for people across the whole sector.
w: www.zupa.com
t: @zupa
e: hello@zupa.com